SAY HELLO TO OUR BRAND NEW Download ONE Rewards FREE today and enjoy more perks & points at your fingertips IT’S ALL IN THE APP DOWNLOAD REGISTER REWARDS Start collecting points and earning Rewards today! Enjoy these benefits BIRTHDAY TREATS You’ll receive an exclusive treat on the 1st day of your birthday month. APP ONLY VOUCHERS Collect Rewards & Offers on the go, personalised just for you! EXCLUSIVE INVITATIONS As a ONE Rewards VIP, get access to special events & member days. TRACK YOUR POINTS Keep track of points and all your purchases with digital receipts. NEW PRODUCT INSPIRATION Enjoy the latest looks and on-trend style advice at your fingertips. GOING GREEN Members will now only receive their vouchers via the app. Download ONE Rewards FREE today and enjoy more perks & points at your fingertips How it works SHOP Simply present your card at the till everytime you visit Creasey’s Department Store and make a qualifying purchase.* COLLECT With every £1 spent, 2 points are accumulated. Plus, look out for our special promotions with double or even triple points! REWARD You’ll then receive a Reward Voucher twice a year to the value of the accumulated points. These are valid for 3 months.** AND MORE You’ll also receive additional Rewards vouchers and exclusive offers sent direct to the app, just for you! * Please refer to our Terms & Conditions ** Validity period may vary WANT REWARDS WITHOUT THE APP? Can’t download the app, or would still like a physical card? No problem, you can sign up to ONE Rewards by visiting us instore and speaking to a member of staff. WE’RE GOING PAPERLESS We are committed to reducing our impact on the environment and so your vouchers will no longer be posted to your address. Your loyalty voucher can either be redeemed via the app or they will be available at the till point once we have entered or swiped your ONE Card. FAQS HOW DO I SIGN UP TO ONE REWARDS? In order to become a ONE Rewards member, you’ll need to download our app and follow our short sign up process. Once you have created a username and password, you can start using your ONE Card in store. You may also use the same login to use our website. I’M AN EXISTING ONE CARD MEMBER, HOW DO I LOGIN TO THE APP? To log in to your ONE Rewards app, simply use the email address and password that you already use for your ONE Card account. If you have forgotten your password, there is an option to reset this, however you do need to use the correct email address. It should be the email address that you get current comms from Creasey's to. If you have forgotten your email address, please speak to a member of staff in-store, or contact us through our website here. WILL I RECEIVE A PHYSICAL ONE CARD AND VOUCHERS THROUGH THE POST? By launching our ONE Reward App, we are hoping to reduce our carbon footprint help save the environment by minimising our communications through paper mailers and using plastic cards. Everything you need will be at your fingertips in the app, so there is no need to duplicate this with a physical card or paper voucher through the post. You can find your card and vouchers in the app. HOW OFTEN WILL I GET REWARDS, AND HOW DOES IT WORK? For every £1 you spend in store, you will receive 2 points that will be added to your balance. Twice a year, you will receive a voucher to spend in store. The amount of this voucher depends on how much you have spent and accumulated within the date range. We will also send you exclusive vouchers throughout the year with different offers and promotions we might be running. I’VE JOINED, HOW DO I SEE MY REWARDS? You can see your rewards in your app at any point in the top right corner. I DON'T HAVE A SMART PHONE TO DOWNLOAD THE APP, CAN I STILL SIGN UP TO ONE CARD? Of course, you can visit us instore and speak to a member of staff and we can issue a physical card. I DON'T HAVE THE APP, WILL I STILL RECEIVE MY LOYALTY VOUCHER? Yes, you can still receive your loyalty voucher. It will be available to you to redeem at the till point at point of purchase once we have entered or swiped your ONE Card. Make sure to let us know your email address so we can let you know a voucher is waiting for you. I HAVE SIGNED UP TO THE APP BUT MY ONE CARD NUMBER DOESN'T MATCH THE NUMBER ON MY CARD? Don’t worry, if we can’t match your account you will be issued a temporary virtual card number. This will be updated as soon as we have reviewed your account. In the meantime, you can use your app and still earn points using this temporary card number. ONE REWARDS TERMS & CONDITIONS Please view our full Terms and Conditions here
