FAQs

All our stores are open Monday – Saturday 09:00 – 17:30, closed Sundays. For seasonal opening hours, please visit our stores page.

For M&S Guernsey updates, please visit the M&S Guernsey Website

The Creasey’s ONE Card is a loyalty card scheme where customers earn points on purchases. Find out more

Creasey’s has a 28 day refund policy. Goods can be returned, in a saleable condition with labels attached and receipt within 28 days of purchase for a full refund issued using your original payment method. Any items returned without a receipt will require an alternative proof of purchase, ie. Bank statement, ONE Card number. Anything returned without proof of purchase but still has the Creasey’s price label which confirms it was purchased in one of our stores, will be offered a credit note. Sale items must be returned within 7 days of purchase in order to receive a full refund.

Exceptions due to safety or hygiene issues include; pierced jewellery, underwear, swimwear & pillows. These items are non-refundable once seals/labels are tampered with or removed. All Blue Cross items are non refundable. Your statutory rights are not affected.

Yes, they are located in our Kids store in our Toys department.

Yes free WiFi is available in our Rooftop Café in our Home store, Smith Street.

Our Rooftop Café is located in our Home Store, Smith Street. Currently run by Boosh, it offers a selection of hot and cold drinks, wraps, toasties, salads, cakes and pastries. Our Coffee Shop in the High Street store is now closed to make way for the exciting re-development.

Guide dogs and other clean, well-behaved dogs are allowed in all of our stores. Only guide dogs are allowed in our café.

Our High Street, Home & Kids store’s all have lift access to all floors.

Our Gift Vouchers do not have expiry dates.

A list of all our stores and departments is available here

We value any feedback, if you would like to contact us, please email mail@creaseys.com

You will find a list of vacancies and can apply via our careers page

To log in to your ONE Rewards app, simply use the email address and password that you already use for your account on our website. If you have forgotten your password, there is an option to reset this, however you do need to use the correct email address. It should be the email address that you get current comms from Creasey’s to. If you have forgotten your email address, please speak to a member of staff in-store, or contact us through our website here.

By launching our ONE Reward App, we are hoping to reduce our carbon footprint help save the environment by minimising our communications through paper mailers and using plastic cards. Everything you need will be at your fingertips in the app, so there is no need to duplicate this with a physical card or paper voucher through the post. You can find your card and vouchers in the app.

For every £1 you spend in store, you will receive 2 points that will be added to your balance. Twice a year, you will receive a voucher to spend in store. The amount of this voucher depends on how much you have spent and accumulated within the date range. We will also send you exclusive vouchers throughout the year with different offers and promotions we might be running.

You can see your rewards in your app at any point in the top right corner.

Yes, you can still receive your loyalty voucher. It will be available to you to redeem at the till point at point of purchase once we have entered or swiped your ONE Card. Make sure to let us know  your email address so we can let you know a voucher is waiting for you.

Don’t worry, if we can’t match your account you will be issued a temporary virtual card number. This will be updated as soon as we have reviewed your account. In the meantime, you can use your app and still earn points using this temporary card number.

Please view our full Terms and Conditions here