FAQs OUR STORES FAQS CONTACT US Services What are the store's opening hours? All our stores are open Monday – Saturday 09:00 – 17:30, closed Sundays. For seasonal opening hours, please visit our stores page. Do you offer a delivery Service? Yes we do – We offer FREE delivery with orders over £65. Delivery Charge £5.25 for any orders under £65. For more information, please contact us. What is the ONE Card? The Creasey’s ONE Card is a loyalty card scheme where customers earn points on purchases. Find out more What is the refund policy? Creasey’s has a 28 day refund policy. Goods can be returned, in a saleable condition with labels attached and receipt within 28 days of purchase for a full refund issued using your original payment method. Any items returned without a receipt will require an alternative proof of purchase, ie. Bank statement, ONE Card number. Anything returned without proof of purchase but still has the Creasey’s price label which confirms it was purchased in one of our stores, will be offered a credit note. Sale items must be returned within 7 days of purchase in order to receive a full refund. Exceptions due to safety or hygiene issues include; pierced jewellery, underwear, swimwear & pillows. These items are non-refundable once seals/labels are tampered with or removed. All Blue Cross items are non refundable. Your statutory rights are not affected. Facilties Do you have any baby changing facilities? Yes, they are located in our Kids store in our Toys department. Is there free WiFi? Yes free wifi is available within our stores What café's and restaurants do you have? Our Rooftop Café is located in our Home Store, Smith Street. Currently run by Boosh, it offers a selection of hot and cold drinks, wraps, toasties, salads, cakes and pastries. Our Coffee Shop in the High Street store is now closed to make way for the exciting re-development. Accessibility Are animals allowed in the store? Guide dogs and other clean, well-behaved dogs are allowed in all of our stores. Only guide dogs are allowed in our café. Which Disabled facilities are available in your stores? Our High Street, Home & Kids store’s all have lift access to all floors. Gift Cards Do you sell gift cards? Not yet but these are coming soon. Do Creasey’s Gift Vouchers have an expiry date? Our Gift Vouchers do not have expiry dates. Contact How can I contact a specific department? A list of all our stores and departments is available here I have a complaint, who should I speak to? We value any feedback, if you would like to contact us, please email mail@creaseys.com How can I apply for a job at Creasey's? You will find a list of vacancies and can apply via our careers page
